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Terms & Conditions
1. Your statutory rights: These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer.
2. Alcohol and the Law: Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order for alcohol with Festival Wines, you are confirming that you are at least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.
3. Availability: Occasionally some products go out of stock, in this event we will contact as soon as possible and either recommend a similar product or place your order on hold while stock is replenished.
4. Payment: We accept all major credit and debit cards online or by telephone, with the exception of American Express. All goods remain the property of 'Festival Wines', until full payment of invoice price has been received.
5. Breakages and losses: In the event of damaged or lost goods, you must notify the carriers and 'Festival Wines', in writing or by telephone, at the earliest opportunity and no later than seven days from your order.
6. Returns and Cancellations: You cannot cancel your order once the goods have been dispatched. Your normal statutory rights are not affected. You may return goods within 28 days, but at your own expense.
7. Refunds: All refunds will be paid within 30 days of cancellation.
8. VAT (Value Added Tax): Where applicable VAT at the current rate is included in the price.
9. Privacy Policy: click here to view our Privacy Policy.
1. Your statutory rights: These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer.
2. Alcohol and the Law: Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order for alcohol with Festival Wines, you are confirming that you are at least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.
3. Availability: Occasionally some products go out of stock, in this event we will contact as soon as possible and either recommend a similar product or place your order on hold while stock is replenished.
4. Payment: We accept all major credit and debit cards online or by telephone, with the exception of American Express. All goods remain the property of 'Festival Wines', until full payment of invoice price has been received.
5. Breakages and losses: In the event of damaged or lost goods, you must notify the carriers and 'Festival Wines', in writing or by telephone, at the earliest opportunity and no later than seven days from your order.
6. Returns and Cancellations: You cannot cancel your order once the goods have been dispatched. Your normal statutory rights are not affected. You may return goods within 28 days, but at your own expense.
7. Refunds: All refunds will be paid within 30 days of cancellation.
8. VAT (Value Added Tax): Where applicable VAT at the current rate is included in the price.
9. Privacy Policy: click here to view our Privacy Policy.
